Refund policy

Last updated: 2026-10-23

We want you to love what ends up on your wall. This policy explains when and how you can return a poster, and how refunds and replacements are handled.

1. 14-day returns

You have 14 days from the day your order is delivered to request a return. The poster must be unused, in its original condition and sent back in packaging that prevents bending or tearing in transit. Framed posters must be returned with the frame intact.

To start a return, email [email protected] with your order number and the reason. We reply with the return address and instructions. Please wait for our reply before sending anything back.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with a photo of the item and its packaging. We reprint and reship it free, or refund you in full if you prefer. In most cases no return is required.

3. Refunds

Once your return is received and checked, we confirm by email and issue the refund to your original payment method within 5 to 10 business days. Your bank or card issuer may need a few more days to show the amount.

Original shipping charges are refunded only when the return is due to a damaged, defective or incorrect item. Return shipping costs are otherwise the customer's responsibility.

4. Exchanges

For a different size, frame or design, the fastest route is to return the original item for a refund and place a new order, so the new poster is printed without delay.

5. Personalised posters

Posters made in the Custom Studio are produced specifically for you and cannot be returned or refunded, unless they arrive damaged or contain an error we introduced. Please check your text and spelling carefully before ordering: we print exactly what you approve.

6. Cancellations

An order that has not yet gone into production can be cancelled: email us as soon as possible with your order number. Once printing has started the order cannot be cancelled, but the 14-day return policy still applies.

7. Late or missing refunds

If a refund has not appeared after 10 business days, check with your bank or card issuer first, then write to us and we chase it with our payment provider.

8. Contact

[email protected], we typically reply within one business day.